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Terms and Conditions of Hire (Private Hire)

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  • A £100.00 non-refundable holding payment & completed booking form to be returned to us within 24 hours to secure this booking. Bookings are not confirmed booking until holding payment have been received by Allenby Cars. (A L Executive Hire)
  • If we have not called or emailed you after you have sent your booking form back to us please call us to confirm we have received it!!
  • In the event of cancellation, all holding payments are non-refundable. A holding payment of £100.00 is required when confirming your booking (full payment in cash, card or bank transfer if booking is made within 14 days of hire date). Full payment is non-refundable and still payable if hire is cancelled within 2 Months of hire date. Full payment MUST be made at least 2 Months before hire date. All prices quoted are based on up to 4 in the Jaguar and up to 7 in the Tourneo Executive Bus sharing the vehicle with one person usually collecting the fare and paying us.
  • Children 13 years and under must be accompanied by at least one ADULT
  • In the event that the vehicle has been left in an unreasonable condition by the client &/or his/her party, then the company reserves the right to charge for the cost of the valet or any other damage. Such circumstances could be caused by but are not limited; to spillage of food &/or drinks and illness. The minimum cost of a valet is £75.00, but this amount could increase dependant on the consequential damage.
  • The maximum number of passengers that can legally be carried in the vehicle is 4 in the Jaguar and 7 in the Tourneo Executive Bus. The client expressly accepts this legal restriction and accepts that the chauffeur shall be required by the company to refuse to carry more than the statutory maximum. Therefore there will be no compromise on this safety issue.
  • The chauffeur reserves the right to refuse to transport passenger(s) if they are disorderly or, in the chauffeur’s judgement, are unfit to travel. The chauffeur reserves the right to end the trip with no compensation if passengers wilfully abuse or damage the vehicle or chauffeur.
  •  In the unlikely event that we are unable to complete the booking for reasons beyond our control we will endeavour to provide a similar or an alternative vehicle or a full refund. Beyond this the company will not be liable for any further cost.
  • A fifteen-minute grace period should be allowed, for situations resulting in the late arrival of your vehicle at the start of the hire due to weather conditions, accidents or any other circumstances beyond our control. This time will be made up at the end. We cannot take any responsibility for late arrival at your destination due to traffic, weather conditions or however caused, every effort will be made to keep to times requested. Allenby Cars reserves the right not to be liable for any cost incurred due to lateness at the start or end of your journey.
  • It is a legal requirement that all passengers wear a seat belt where fitted in order not to invalidate the insurance or break the law.
  • Any extra pick-ups or drop-offs must be pre-booked and prepaid and written on page opposite.
  • The use of ILLEGAL SUBSTANCES (drugs etc.) AND SMOKING are strictly forbidden in our cars. If caught by the chauffeur the hire WILL be terminated immediately without compensation.
  • YOU ARE MORE THAN WELCOME TO BRING YOUR OWN ALCOHOL ALONG WITH YOU (OVER 18’S ONLY) (AS WE DO NOT SUPPLY IT). Please read section above regarding valeting charges.
  • Please allow at least 2 hours from local pick up time for the journey to the airport terminal (For Heathrow/Gatwick other airports may need longer, speak to us for journey time we recommend) before your check in time at the terminal. We would prefer to get you there earlier, just in case of any road, weather or traffic conditions which are out of our control. Your chauffeur will do their best to keep to the times requested.
  • Please note the Jaguar XJ can only carry two 32” suitcases in the boot, please discuss your luggage with us before booking. We cannot be held responsible if you cannot get it all in on the day of hire. If you have more luggage you would be better with the Tourneo.
  • Allenby Cars will not be held responsible for any loss or damage of personal property.